Refund policy

Cancellation and returns for sauna cabins and heaters

This policy applies to sauna cabins and sauna heaters. Once payment is completed, orders cannot be canceled or returned due to a change of mind.

This restriction does not limit your legal rights for shipping delays, non-delivery, damaged, defective or incorrect goods, or any other cancellation, refund or remedy required by applicable law.

Payment and shipping information

Payment is collected at checkout. In-stock orders with standard delivery have an estimated delivery timeframe of 5–7 business days to your address. This is an arrival estimate, not a guaranteed delivery date. Known backorders and special-delivery requirements may have different timeframes, which will be disclosed before you pay. Shipment means your goods have been handed to the carrier; delivery to your address happens afterward.

Backorders and shipping delays

If we cannot ship in time to meet the stated delivery timeframe, we will tell you promptly, provide a revised shipment date or explain why a date is not yet available, and update the delivery estimate where possible. You may agree to wait or cancel the unshipped items for a full refund. If you agree to wait, your order will remain open.

Our notice will explain how and when to respond. If your agreement is required and we do not receive it by the stated deadline, we will cancel and refund the unshipped items. Further delays will be handled as required by law, including a renewed choice to wait or cancel. If you agree to an indefinite delay, you may cancel before shipment.

Required refunds and product problems

If nothing has shipped, a delay-related cancellation refunds everything paid for the order, including freight and taxes. We will not deduct cancellation fees from a legally required refund. If we cannot fulfill your order, we will cancel the affected items and issue the refund required by law. Partial shipments do not remove your rights concerning an incomplete order.

For damaged, defective, incorrect or missing goods, contact sales@emberwellsauna.com with your order number. We will help resolve the issue and provide the remedy required by applicable law. Please contact us before sending an item back so we can provide the appropriate instructions.